SupplierMatch policy draft

Complaints policy

How customers and suppliers can raise service, content or conduct concerns.

This is structured placeholder wording and must be reviewed by a qualified UK legal professional before public launch.

Raising a complaint

Use the account support process and provide the relevant enquiry, booking or listing details without including unnecessary sensitive information.

SupplierMatch will acknowledge, investigate and record appropriate actions while respecting the privacy of affected users.

Contractual disputes with independent suppliers may need to be resolved directly or through appropriate consumer channels.

For account, privacy, complaint or general support enquiries, email info@suppliermatch.co.uk.